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Customer Communication Guides Small Business Reopenings Amid COVID-19

from By Kevin Reynolds

MULTIBRIEFS EXCLUSIVE Customer Communication Guides Small Business Reopenings Amid COVID-19 By Kevin Reynolds Brett Evje, a restaurant owner in Montana, has a mantra: "Business is a two-way street." It wasn’t a particularly groundbreaking statement before March. The relationship between customer and business was never something in question in the world before the coronavirus pandemic. Now, however, the simple phrase has taken on a greater measure of complexity. How businesses make the decision to open is largely dependent on that customer-to-business relationship. READ MORE

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