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There’s an old business adage that says, “You can’t manage what you don’t measure.†Updating that aphorism for the supply chains of the 2020s, it might read, “You can’t improve what you don’t measure.†Metrics have long been crucial to many aspects of supply chain management. But there’s reason to believe their use has become more widespread in recent years, migrating from strategy sessions at the upper echelons of large corporations to operational decision-making in supply chain organizations large and small.
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