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As retailers reopen and attempt to woo customers back into their stores, the in-store experience — already on its way to dethroning prices and products as the top driver of traffic — will become the most essential component of retail success. People can buy anything online today. Protective masks, Teslas, home decorations, medical supplies, and everything in between is just a click away. Despite that, people still shop more offline than they do online. The most commonly purchased item online, financial services, isn’t a retail good at all.
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