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Even prior to the COVID-19 pandemic, healthcare consumerism was tipping toward more personalized, affordable, and tech-enabled healthcare access, according to new survey data from CVS Health.
Fielded back in March, the Path for Better Health survey looked at responses from 1,000 adult patients about what they need from their healthcare. Responses aligned with previous work on healthcare consumerism: patients want to use technology to access healthcare. They want it to be simple, they want to be personalized to their needs, and they want it to be affordable.
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