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While no one knows exactly how workers will react when employers call them to return to work in offices, factories, retail and other facilities, there is one thing that’s certain – basing your decision on guesses will make the process harder than it should be. Yet, according to an ongoing survey by HR and benefits consultants Mercer LLC, only about a third of U.S. employers responding say they have increased their focus on “employee listening†during the pandemic.
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