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4 ways to build consumer-friendly physician practices

from Healthleaders Media

4 ways to build consumer-friendly physician practices Healthleaders Media One of the largest physician practice organizations in Massachusetts has prioritized consumer-friendly features in its operational model. In recent years, health systems, hospitals and physician practices across the country have been working to become more consumer-oriented in line with other service-sector organizations. Patient experience is five times more likely to influence brand loyalty than conventional marketing tools such as billboards, or television, print or radio ads, a Press Ganey report says. READ MORE

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