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System integrators (such as Accenture, IBM, EY, Deloitte, PwC, Capgemini, etc.) often price regular quality reviews as a requirement in their large engagements. These reviews are designed to ensure the overall quality of the program as well as provide an independent view of risks and issues. But in many cases, the balance of benefits from these reviews has shifted from the client to the system integrator (SI). I’ve even heard these reviews referred to as the SI’s “Quality Tax.†Fortunately, there are steps you can take turn that tax into value.
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