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The new reality: Future of shopping malls in jeopardy as COVID-19 pandemic pushes shoppers online

from Global News

The new reality: Future of shopping malls in jeopardy as COVID-19 pandemic pushes shoppers online Global News From air travel to restaurants and mom-and-pop shops, businesses relying heavily on the in-person customer connection have been hit hard by the novel coronavirus pandemic. Shopping malls are no exception. Retail futurist Doug Stephens ends an interview trying to sound positive about the retail industry. But he acknowledges it’s not easy to be upbeat. “We could be facing a retail refugee crisis,” said Stephens, who founded and runs the consulting firm Retail Prophet. READ MORE

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