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After the coronavirus began spreading in the United States this past spring, telehealth patient rates shot up in response, with some health systems reporting a whopping 4,000% increase in appointment numbers for virtual care. There's no doubt, in many practitioners' minds, that telehealth has filled an existing need both spotlighted and exacerbated by the COVID-19 pandemic. It's also clear, despite a dip in the initial numbers, that it's not going anywhere anytime soon. However, after the initial scurry to spin up an appropriate platform — sometimes within a matter of days — providers are also noting the ways telehealth can be improved.
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