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Understanding the new patient preference for telehealth access

from PatientEngagementHIT

Understanding the new patient preference for telehealth access PatientEngagementHIT March 2020 brought about one of the biggest catalysts for care delivery change at Emory Healthcare. Telehealth access, which once was a key tool for the health system mostly on the hospital side, soon became the crux of the patient experience in ambulatory care, too. This isn’t a novel story. Most healthcare organizations, big and small, saw a major problem on their hands when the novel coronavirus quarantined people in their own homes and sparked industry-wide calls to postpone non-urgent or elective healthcare. Clinics and hospitals could be a breeding ground for the virus, logic held, and so it was best for patients who weren’t urgently sick or injured to stay at home for the time being. READ MORE

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