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Survey: Travelers want contactless hotel experiences

from Hotel Management

Survey: Travelers want contactless hotel experiences Hotel Management Two surveys of more than 7,000 travelers measured their preferences before and during the COVID-19 pandemic. Research commissioned by technology provider Criton found that when traveling again, 80 percent of hotel guests would download a hotel app that would enable them to check in, check out and get all information about the hotel — a 10 percent increase compared to March of this year. Only 8 percent of guests now would feel comfortable checking in and out at a public kiosk. READ MORE

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