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Jennifer Bacani McKenney, M.D., knew her already busy schedule would become almost unmanageable when she found out another physician at her Fredonia, Kansas-based family practice had passed away unexpectedly. As she incorporated a deluge of patients into her schedule, McKenney says her workload quickly spiraled out of control.
“It was unsustainable,†she recalls.
All of that changed eight years ago when she hired a virtual scribe — someone who works offsite or in a different area of the practice (i.e., not in the exam room) — to document important aspects of the encounter so she could focus on providing patient care and working more efficiently.
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