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Customer experience will help retailers overcome the financial hit from coronavirus in Canada

from Retail Insider

Customer experience will help retailers overcome the financial hit from coronavirus in Canada Retail Insider Retail was in trouble long before COVID-19 hit. The past five years saw daily reports of store closures and retailer bankruptcies. The growth of online commerce eroded many retailers’ top-line revenues, forcing them into an ongoing cycle of discounts and promotions just to keep up. But even amid this debacle, direct-to-consumer brands increasingly expanded their physical presence. READ MORE

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