Why are some conversations difficult? People enter almost every conversation with certain expectations and opinions. Those expectations are based on the relationship between the people and the circumstances surrounding the conversation. When it feels like those expectations or positions are being challenged, human nature often reacts initially with emotion. For example, when a co-worker with a smile on her face after a holiday weekend approaches you and asks you about your weekend, you expect a pleasant conversation. Conversely, if you made a sizable mistake and your boss asks to meet with you, you enter the discussion with a degree of apprehension.
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