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Chatbots can ease providers' burden, offer guidance to those with COVID-19

from Healthcare Finance News

Chatbots can ease providers' burden, offer guidance to those with COVID-19 Healthcare Finance News COVID-19 has placed tremendous pressure on healthcare systems, not only for critical care but also from an anxious public looking for answers. Data from the Indiana University Kelley School of Business found that chatbots -- software applications that conduct online chats via text or text-to-speech -- working for reputable organizations can ease the burden on medical providers and offer trusted guidance to those with symptoms. READ MORE

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