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'More complex by the day': Leaders turn to automation to sustain IT efficiency

from CIO Dive

'More complex by the day': Leaders turn to automation to sustain IT efficiency CIO Dive Responding to the pandemic heightened interest in automation adoption, a strategy that allowed companies to sustain operations in times of disruption. Strained IT teams leveraged automation to uphold the massive shift to remote work, pushing previously in-person processes to the digital realm and letting bots handle routine tasks such as onboarding and IT support. Customer support outfits turned to chatbots to manage repetitive claims. READ MORE

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