In response to patient complaints, the New York Department of Financial Services (DFS) has sent a letter to insurers regarding fees for personal protective equipment (PPE) charged by to patients by practices.1 The letter requests that insurers alert dental providers that they cannot charge additional fees for PPE — a practice that has arisen during the COVID-19 pandemic to cover surging infection control costs. The letter further states that insurers do not need to cover these fees and that dental practices must refund the extra fees collected.
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