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City of Fayetteville gained buy in from the police department & forensics unit to adopt a secure records storage platform

from Melissa Coleman, IT Project Manager and Dwayne Campbell, Chief Information Officer, City of Fayetteville, and Alexis Blue, Director of Business Development, MCCi

City of Fayetteville gained buy in from the police department & forensics unit to adopt a secure records storage platform Melissa Coleman, IT Project Manager and Dwayne Campbell, Chief Information Officer, City of Fayetteville, and Alexis Blue, Director of Business Development, MCCi Not everyone initially saw how beneficial Laserfiche could be in their department. "In the beginning, I was going around and 'selling' Laserfiche in our city, trying to get everyone to start using it. The Police Department was very reluctant; they didn't trust it and didn't think it was secure. But two months after my sales pitch, they had been keeping their cases on thumb drives, and someone lost their thumb drive! In addition to that, they were using access databases to keep their felony folders, and they were crashing. Because I'm their project manager, they called me and were desperately looking for a solution – I said, 'it's Laserfiche!'," Coleman stated enthusiastically. "For me, it's about business value," chimed in Dwayne Campbell. "The business value for us and the customer, as well as making sure we leverage all of the technology we have. When departments come to me with problems that they have, the first thing I do is go to our project managers and ask what do we currently have in house that we can leverage? Most often, we come to find out we have been using the Laserfiche platform. It meets the customers where they are. We don't have to buy a new solution to fit the vendor." LEARN MORE

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