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Even post-pandemic, digital transformation will become more bullish

from CIO Dive

Even post-pandemic, digital transformation will become more bullish CIO Dive When companies helped employees adapt to remote work, they helped customers in the same way. Gail Evans, chief digital officer of Mercer, turned her attention to customer experience because they're more like "episodic interactions," she said, speaking on a panel hosted by MIT Sloan CIO Digital Learning Series recently. Evans expects those snapshot interactions to stick post-pandemic. READ MORE

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