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How to Avoid Misaligned Expectations Between You and Your Clients

from Remodeling

How to Avoid Misaligned Expectations Between You and Your Clients Remodeling Early on when we were running our company, I would hear this from our lead carpenters every once in a while: "But the client told me 'We discussed this with Paul. He knew about it.' Can you straighten this out, please" What a pain in the butt! We had written a scope and I had done what I thought was a good job of setting expectations. But, obviously it was not good enough. READ MORE

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