When Long Island Select Healthcare tallied up the results of a three-year, grant-funded telehealth program in 2017, administrators saw strong results — an 86% reduction in ER visits, a 50% increase in access to care, a 26% reduction in highest cost use, an 86% improvement in patient activation and a 98% patient satisfaction rate. But the $6 million dollar grant from the New York Department of Health was gone, and there was little hope of making that funding up through Medicare or Medicaid. In order to make those telehealth gains sustainable, LISH had to shift gears.
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