Mary Summers, 92, got to the Integrity Tires early after one of her tires picked up a nail. Mechanic Omar Oregueda was helping her.
The tires were all cracked and unsafe. Video from inside the store shows the moment when Oregueda gives Summers the bad news: The new set of tires will cost more than $600. It was more than she could afford.
Summers said she did not realize there was a Texas Department of Public Safety trooper sitting right behind her, waiting for his oil change to be finished.
The store video shows his discomfort as he silently deliberates his next move.
Eventually, the trooper gets up, walks up to the counter, then leaves.
Soon after that, Oregueda walks back to Summers and tells her all of the tires will be replaced.